Please read our below DELIVERY & RETURN POLICY before using our website www.goodandcraft.com. In our shipping & return policy, we are represented as (“we”, “us” or “our”). Usage/access of our website and all orders that you place on our website will be subject to acceptance in accordance with these terms and condition and signify your contract with Good & Craft. If you do not accept to this policy, please do not use the website.

 

 

 

DELIVERY

 

We only keep little stock as most of our products are made to order. If we do not have rolls of your chosen wallpaper pattern in stock, they have a lead time of about 3-4 weeks to be produced. Custom-sized wallpaper panels are always printed just for you and have a lead time of up to 4 weeks. Fabrics and cushions are printed to order and take up to 2 weeks to be made for you and ready to be shipped. For Scarves please allow up to 4 weeks for the item to be made and dispatched. The delivery time stated on the product page is an estimate only, showing how long it takes to have your order made for you and it is ready to be dispatched. It does not include the shipping time from our studio to your home. If there will be a delay in processing your order you will be notified and if you wish to cancel your order, you will receive a full refund. The delivery within the UK is free (sample and trade orders excluded). For EU and oversee deliveries the shipping cost depends on the country and is calculated at checkout. Please make sure that the delivery address entered at checkout is correct with no information missing. Our parcels are shipped using a tracked service and require a signature upon delivery. Please note that we can not ship to P.O. boxes or logistic centres. If you wish to have your parcel redirected to a pick-up point you might request a change of delivery through the courier directly. However, please be aware that redirecting your parcel to a pick-up point is done at your own risk. We can not accept any claims for damage or loss for parcels that were delivered to a pick-up point, nor for parcels that were provided with an incorrect delivery address at the time of placing an order.   

We will send you a shipping confirmation by email once your item has been dispatched. For approximate shipping times after your order has been dispatched please see below. Please note that this is for guidance only and is stated in working days (weekends not counted). 

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We strongly advise not to book tradesmen until you have received your goods on-site.

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We are not liable for delivery delays caused by the courier or customs. We will not refund any third-party tradesmen costs, or give any compensation for disappointment, or moral damage whatsoever suffered. Please be aware that due to Brexit deliveries to Europe mainland can have delays for items that need to be cleared at customs. 

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CUSTOM, DUTIES & TAXES

 

Please be aware that items delivered to countries outside of the United Kingdom might be subject to customs charges, taxes, and other fees that are imposed by your local legislation.  Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by the courier or if customs need to reach you to clear your order. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Most carriers will hold a shipment for 4 days after arrival in your country before they return it to us as the sender. Please note that there are a limited number of delivery attempts made by the courier before a shipment is being returned to us. In the event that the receiver refuses to obtain the necessary customs to import the goods, we will only issue a refund once the parcel has been sent back to us by the carrier. No refund is issued whilst the goods are in transit. Please note that we will not refund delivery costs. We reserve the right to subtract any costs associated with returning a shipment including transportation and any applicable duties, taxes, and fees charged by the carrier from the refunded amount should the buyer be responsible for a failed delivery (including but not limited to reasons such as wrong delivery address at the time when placing an order, rejecting a shipment, ignoring requests from carriers regarding impost charges, or ignoring requests to arrange redelivery after failed delivery attempts).

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RETURNS

 

It is highly recommended to order a sample of the wallpaper or fabric you are interested in before making your final purchase. Colours and pattern dimensions may appear to look different on screen. Please note that the following items cannot be returned: Samples, custom-made/ bespoke items, custom-sized wallpaper panels, and fabric sold by the metre.

Upon delivery inspect all your items and if any of them arrive damaged please email us immediately at contact@goodandcraft.com. We can not accept any claims after hanging or cutting the product. Items can be sent back within 30 calendar days from the date you received an item. We understand that renovation projects take time and sometimes it can take a little longer until your walls are ready to hang wallpaper. Therefore we extended the timeframe to return unused wallpaper rolls to 60 days from the date you received your wallpaper. Customers wishing to return items must give us written notice by email at contact@goodandcraft.com to let us know about your upcoming return and include a reason why you wish to return your item. Buyers are responsible for the return shipping costs. The returned item has to be unused /unworn and in a re-sellable condition with all labels attached. Wallpaper rolls can only be returned if unpacked. To avoid damage or lost in transit, please use adequate packaging to protect the item and return using a signed for delivery service. If the item is lost or not returned in its original condition and the buyer is responsible for any loss in value we reserve the right to refuse a refund. Delivery charge and return postage will only be refunded should an item be faulty. Please note that refunds or replacements can only be issued if the goods were purchased directly from us and not via third-party sellers.

WALLPAPERS: Wallpaper rolls can only be returned or exchange if unpacked. Unless the wallpaper is agreed to be faulty, we can not accept returns or exchanges if the original wrapping foil that is protecting the paper has been removed. Custom-sized wallpapers ordered by square metre are produced for your wall measurements only and therefore are not returnable unless agreed to be faulty. After hanging 2 or 3 lengths of your wallpaper, inspect the results to ensure that there is no shading or any faults. Also, make sure that there are no site or hanging related issues like visible gaps from the wall or visible seams. Get in touch with us immediately if you, or any party acting upon your instructions, have an issue with the first drops installed. Do NOT hang all the wallpaper prior to contacting us if you are not satisfied with the first result! No claims will be accepted for goods hung in excess of one roll.

FABRICS: Fabrics are printed to order and cut to your required length and therefore are NOT returnable unless agreed to be faulty. Upon delivery examine the fabrics carefully before proceeding with any cutting or usage. We endeavour to provide printed fabrics of the highest quality and are quality checked before we are sending them out. Claims for alleged defects must be made in writing within 7 days of delivery. We can not accept direct or indirect claims for any reason whatsoever including claims for changes in appearance of the fabric once the customer, or any party acting upon their instructions, has cut, washed, dry-cleaned, or processed the fabric in any way (including spraying or adding flame retardant or stain repellent treatments). Please note that we can not accept claims for fading of the fabric. Constant exposure to intense sunlight eventually can cause a fading of any fabric over time.